Get in touch with our team
Need help? Our support team is ready to assist with account questions, verification, technical issues or general feedback. Reach us via live chat for quick replies, email for document or detailed enquiries, or call during business hours. Live chat is available 24/7; email responses aim within regular working hours. Use the contacts below to open a ticket, request account support, lodge feedback or ask about affiliate and payments. You can also reach payments and privacy teams via the listed emails.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (billing & account) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +61 2 9387 4521 (Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 AEST |
| Payments | [email protected] (crypto & card) |
| Privacy | [email protected] (data requests) |
Email Support
For detailed requests, account issues or matters requiring documents, please use email as your preferred contact method. Include a clear subject line, your account ID and up-to-date contact details, and attach any relevant files to avoid delays. Email lets us review the information and reply with full explanations and next steps.
Send us a message
Response Time
Most enquiries are answered within one business day. Simple requests are usually resolved quickly, while more complex issues may take longer depending on their nature. We’ll keep you informed by email or live chat throughout the process and about expected timelines. If you need urgent assistance, use live chat for the fastest response.
Feedback
Got an idea for making Lucky Dreams better? Tell us what works, what could be easier, or what you’d like to see next. Share your feedback through live chat or the contact form. We review suggestions carefully and use them to improve the website, our service and your experience, from browsing games to managing your account.