Privacy Policy Details

We are Lucky Dreams Casino. This Privacy Policy explains how we collect, use and protect the personal information you provide when you register, deposit, play and interact with our site. It sets out the types of data we hold, the purposes for processing, your rights and the choices available to you. Read this page to understand how your account data, transactional records and device information are handled and how to contact us about privacy matters.

Types of data we collect

Personal data - name, email address, date of birth, postal address and phone number for account setup and identity checks. Identity documents - passport, driver licence or national ID and proof of address when KYC is required. Technical data - IP address, device identifiers, browser type, operating system and connection data. Transactional data - deposits, withdrawals, bet history, game activity and payment method details. Support communications and marketing preferences are also recorded.

How we use information

Account management - to open, verify and maintain your account. Payments - to process deposits, withdrawals and refunds. Compliance - to meet legal, regulatory and anti-money laundering obligations. Service delivery - to enable gameplay, record bets and manage payouts. Security - to detect and prevent fraud and abuse. Communications - to send transactional messages, account updates and, where you consent, promotional offers. Analytics - to monitor system performance and usage statistics.

Data protection and security practices

Data in transit is encrypted using industry-standard SSL. Stored data is held on secure servers with access controls and authentication. Third-party service providers are required to maintain appropriate security measures. We limit internal access to personal data to staff and agents who need it to perform their role. Where required by law we will report incidents to the relevant authorities and affected users.

Cookies and tracking technologies

Cookie use

We use cookies and similar technologies for session management, authentication, site functionality, analytics and marketing. Third-party cookies may be used by payment gateways, analytics providers and advertising partners. You can manage or block cookies via your browser settings, but blocking some cookies may affect site functionality and login persistence.

User rights and choices

You have the right to access personal data we hold about you, request correction, request deletion, and object to certain processing including direct marketing. You can withdraw consent for marketing at any time. Requests can be made via your account settings or by contacting support at [email protected]. We may require identity evidence before fulfilling certain requests to protect your account.

Data sharing and third parties

We share personal data with service providers who support the platform, including payment processors, identity verification vendors, game providers and analytics services. We may disclose information to comply with legal obligations or to protect our rights. All third parties are contractually required to keep your data secure and only process it for specified purposes. We do not sell personal data for direct commercial purposes.

Retention and deletion

We retain information as long as necessary to provide services, meet legal obligations, resolve disputes and enforce agreements. When data is no longer required we delete or anonymise it. Requests for account closure or deletion are subject to completion of pending transactions and any legal retention requirements.

Policy updates

We may update this policy from time to time. Material changes will be posted on the site and notified by email where appropriate. Check this page for the latest version. For questions or to exercise your rights contact [email protected].