General Terms and Conditions
We are Lucky Dreams Casino. This Terms and Conditions page sets out the rules that govern use of our platform and the relationship between us and account holders. By creating an account, making deposits or using our services you accept these terms. The page covers account responsibilities, eligibility, acceptable use, promotional rules, payments, dispute handling and how we update the terms. Read all sections before playing. If you disagree with any part of these terms, do not register or use the site. Contact support for clarification before proceeding.
Account responsibilities
Users must provide accurate personal details and keep login credentials confidential. Accounts are for individual use only; multiple accounts are not permitted. KYC verification may be required before certain actions, including withdrawals. You must notify us of any unauthorised access. We may suspend or close accounts where information is false, fraudulent activity is suspected, or terms are breached.
Registration and verification
Complete the registration form with truthful information. Verification documents may be requested to confirm identity and address. Accounts remain subject to verification checks and restrictions until verification is complete.
Security and account use
Protect your password and device access. You are responsible for all activity on your account. Report security issues to support immediately. We may log users out and require re-authentication when necessary for security reasons.
Eligibility requirements
Access to the service is limited to users who meet local legal age and jurisdictional requirements. You must be of legal gambling age where you access the site. Certain countries and territories are restricted; eligibility depends on your residence and account information. Do not attempt to bypass geographic restrictions with VPNs or proxies.
One account policy
Only one account per person is allowed. Accounts linked by identity, payment method or device may be restricted or closed if linked activity is detected.
Acceptable use of the service
Use the service lawfully and in good faith. Prohibited behaviour includes fraud, collusion, chargeback abuse, use of bots or automated play, money laundering, and attempts to manipulate games or promotions. Abuse or exploitation of system errors, bugs or promotions is not permitted and may result in forfeiture of balances.
Bonus and promotion rules
Promotions are subject to specific terms that apply in addition to these conditions. Only one active bonus may apply where stated. Wagering and other playthrough conditions, game contributions, maximum bet rules and expiry periods may apply to bonuses. Abuse of promotions will lead to voiding of bonuses and winnings and may result in account action.
Deposits and withdrawals
Payment methods supported are listed in the account cashier. Deposits are credited according to the chosen method. Withdrawals are subject to verification and any applicable limits. Payment providers may charge fees; those fees are not controlled by us. We may apply withdrawal limits, holds or processing requirements to comply with verification and risk checks.
Dispute handling
Contact support to raise a dispute. Provide requested documentation to assist resolution. We will acknowledge and investigate complaints. Decisions are made in line with these terms. Where applicable, further escalation routes are described in the account support area.
Updates to the terms
We may amend these Terms and Conditions from time to time. Changes take effect when posted on the site or notified to your registered email. Continued use after changes constitutes acceptance. Check the terms regularly to remain informed of your obligations and our rules.