Stay in Control

At Lucky Dreams Casino, we believe gambling should remain a form of entertainment, not a way to make money or solve financial problems. Our Responsible Gambling approach is centred on helping you make informed choices and manage your play. Set limits before you begin, take breaks, and only spend what you can afford to lose. If gambling stops feeling manageable, support is available. You can use the tools on your account or contact us to discuss your options. This page explains ways to stay in control and where to find help in Australia.

Lucky Dreams Casino Responsible Gambling

Your wellbeing matters. Gambling is for adults aged 18 and over. Take part only when it is legal for you to do so, and never gamble under pressure or when upset. We encourage you to set personal boundaries and use account controls when you need them. Taking a break or asking for help is a positive step.

Tools to manage your play

Deposit and loss limits

Set a daily, weekly or monthly deposit limit through your account settings or by contacting support. Loss limits can also help you decide in advance how much you are willing to lose over a set period. Choose limits that fit your budget, and do not raise them to recover losses. Increases may involve a cooling-off period.

Time limits and breaks

Set a session time limit and use reminders to keep track of time spent gambling. Take regular breaks, and avoid playing for longer than planned. Cooling-off periods are available for a short break from your account.

Self-exclusion

If you need a longer break, request temporary self-exclusion for a period from 24 hours to 6 months, or ask for permanent account closure. Contact support to arrange self-exclusion. Once active, it cannot be reversed before the chosen period ends.

Recognising when gambling may be a problem

Consider taking a break if you find yourself gambling for longer or spending more than intended, chasing losses, borrowing money to gamble, or hiding your gambling from people close to you. Other warning signs include gambling affecting sleep, work, relationships or your finances, and feeling restless when you try to stop. You do not need to wait until things get worse before seeking support.

Ways to stay in control

Decide on a time and spending limit before you start, and stop when either limit is reached. Keep gambling separate from essential expenses such as rent, bills and food. Avoid gambling when affected by alcohol or drugs, and do not treat gambling as income. If you feel pressure to continue, log out and speak with someone you trust.

Help and support

For confidential gambling support in Australia, call Gambling Help Online on 1800 858 858. You can also visit gamblinghelponline.org.au for counselling and information. Gamblers Anonymous offers peer support. If you are in immediate distress, contact Lifeline Australia on 13 11 14. You can also contact Lucky Dreams Casino support to ask about account limits, a cooling-off period or self-exclusion.